Taking Your Business Reviews Seriously

In business, it’s typical to prioritize for higher revenues, higher profit or higher retention but what about higher reviews?

Reviews are the first place people go before making a purchase decision these days. It’s often what makes or breaks a business.

Yet reviews never seem to make the weekly meeting.

The question: “How do we increase our 5 star reviews?” never seems to take priority.

Perfect service is expected. It’s the unexpected that’s worth a review. What will you do?

Also published on Medium.

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